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Holiday deposits and cancellation fees - are you being treated fairly?
With the summer holidays fast approaching, many of us are getting ready for a break in the sun. But what if the worst happens and you need to cancel your booking? No-one wants to cancel a holiday but...
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Big changes in retail banking
It’s now 2 years since most of our reforms to the retail banking sector came into effect, following our 2016 investigation. These were designed to make banks work harder for their customers – both...
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How ‘free’ is this trial? Tips for avoiding unexpected charges
The Competition and Markets Authority (CMA) and Advertising Standards Authority (ASA) are reminding people to take care when signing up to ‘free’ trials. Here are some top tips to help you avoid...
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CMA's remedies enforcement team secures £47m of refunds for bank customers
With many facing financial difficulties as a result of Coronavirus, it is more important than ever that people have the tools to manage their finances, and any extra money to see us through the month...
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Restricting resale prices: how we're using data to protect customers
In the first for the Competition and Markets Authority (CMA), the team working on the musical instruments cases has looked to harness the power of online price monitoring to help detect where firms...
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Why the CMA is taking action on leaseholds
Leasehold has long been a feature of home ownership in England and Wales. With a leasehold property you get to live in the home, and the land it is built on for a specified period. This period was...
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We're supporting National Consumer Week
An estimated 87% of UK shoppers buy domestic goods or services online. Most of the time they’re happy with what they buy and the service they receive. But this isn’t always the case, and as more...
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Tips for shopping online: what to look out for before you buy
As Black Friday and the holiday season is now fast approaching, it’s more important than ever to make informed choices when you shop online. Knowing what to look out for before you buy will help you...
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Sustainable or suspect? Concerns about green marketing
I’ve been thinking a lot more lately about the environmental impact of my purchasing decisions. And it’s clear I’m not alone, with UK shoppers spending 4 times as much on ethical goods and services as...
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Extended warranties: what are they and do you need one?
Whether it’s a new washing machine or set of headphones, we all hope our products will last a good amount of time. But you never know when you might need a repair or replacement and if something...
View ArticleLaunch of the Office for the Internal Market (OIM)
Today marks a significant milestone in the work we're doing to create the Office for the Internal Market (OIM) as a new function within the Competition and Markets Authority (CMA). In publishing our...
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Why the CMA is making changes to the funerals sector
Funerals provide an important function in the grieving process; they are an opportunity for us to come together and pay tribute to our loved one and, for many, they have a religious significance. They...
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'Green claims' and the CMA
Whether it’s buying clothes, cosmetics or cleaning products, more people than ever are trying to make choices which are better for the environment. More than half of UK consumers take environmental...
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Retail banking: how we’ve made switching easier
There are benefits to switching your current account to another bank or building society, such as saving you money on interest rates or having access to your money in the way which suits you best....
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Electric vehicle charging: CMA finds more needs to be done
To ensure a smooth transition to electric vehicles (EVs), there will need to be a UK-wide charging network in place by 2030, when new petrol and diesel cars will stop being sold – a network everyone...
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The cost of school uniforms: new guidance from the Department for Eduction
The Department for Education (DfE) has published statutory guidance to schools on school uniform policy. My son’s school newsletter recently delivered the shock news that school photographs would be...
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CMA secures final Privacy Sandbox commitments from Google
We recently published our final decision to accept Google’s commitments on its proposals to: remove third-party cookies on Chrome replace third-party cookies with its set of Privacy Sandbox tools The...
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Business Current Accounts: how we’ve made your business account work harder
Opening a Business Current Account (BCA) can be stressful if you don’t know where to start or what you’re signing up to. At the Competition and Markets Authority (CMA), we’ve made requirements for...
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Online choice architecture - how do we end up making decisions we don’t want...
When you last shopped online, did you find it difficult to get what you wanted – with lots of other options you had to navigate through? Have you ever wondered why cancelling a subscription is so...
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Everyone loses out with resale price maintenance
What is retail price maintenance? Resale Price Maintenance (RPM), or vertical price fixing, is where a supplier requires a retailer not to sell below a certain price. The goal is to keep prices...
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